New owners of the atlanta falcons wanted to increase attendance by giving customers what they wanted. after determining that family-oriented halftime shows were an important consideration for a large portion of its target market, the falcons researched specific ideas such as fireworks displays, a battle of the bands featuring local high school bands, drawings for prizes and musical concerts. the additional research would have been done during which step of developing customerdefined standards

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Answer: Translating customer expectations into specific behaviors and actionsNew owners of the Atlanta Falcons develop a goal to increase attendance by giving their clients what they wanted. They have already identified that family-oriented halftime shows were an important consideration for a large portion of its target market so they researched specific ideas which include fireworks displays, a battle of the bands featuring local high school bands, drawings for prizes and musical concerts. This research is t ranslating customer expectations into specific behaviors and actions.


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Business, added 2021-01-31 06:45:11

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